PRIVACY POLICY

Last Updated: 8/10/2023

At The Sussex Hamper Company Ltd , we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

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Information We Collect

We may collect the following types of information when you visit our website or use our services:

1. Personal Information:

• Name

• Email address

• Phone number

• Shipping address

• Billing information (credit card number, billing address)

2. Non-Personal Information:

• IP address

• Browser type

• Operating system

• Cookies (see Cookie Policy section below)

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How We Use Your Information

We may use your information for the following purposes:

1. Processing Orders: We use your personal information to process and fulfill your orders for gift hampers.

2. Customer Support: We may use your information to provide customer support, respond to your inquiries, and address any issues or concerns you may have.

3. Marketing and Promotions: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt out of these communications at any time by following the unsubscribe instructions in the emails.

4. Analytics and Improvements: We may use non-personal information to analyze website usage patterns, improve our website's functionality, and enhance our services.

5. Legal Requirements: We may use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

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Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following parties:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing other services related to our business.

2. Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights and safety, and the rights and safety of others.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect non-personal information about your interactions with our website. You can control and manage these cookies through your browser settings. For more information, please review our Cookie Policy.

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Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or data storage system is guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the security of any information you provide to us.

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Your Choices

You have the following rights regarding your personal information:

• Access and Correct: You can access and update your personal information by logging into your account (if applicable) or by contacting us.

• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails.

• Delete: You can request the deletion of your personal information, subject to legal requirements and business needs.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

The Sussex Hamper Company Ltd enquiries@thesussexhamper.com 

Effective Date: 8/10/2023

By using our website and services, you agree to the terms and conditions outlined in this Privacy Policy.